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On 19 December 2018, I myself being a retired Colonel from the United States Air Force was completely dishonored by this company in their Factory Store in Hanover Pennsylvania.

My family and myself have been very good customers to Utz Potato Chip Company for well over 55 years. In fact through the 1960s and 70s, my father sold and used Utz Potato Chips in his Bar in South Carroll.

For the last many years, my wife and I have been great customers in the so-called Factory Store. Over all this time, as my wife always addresses me in public as Colonel, Iโ€™ve always received a military discount at this establishment. That was until today. I was waited on and had my factory 6 ยฝ gallon in refilled with Salt-And-Pepper Utz Potato Chips. When it came time for me to check out was when the problems arose. This time there was a very young female cashier, and since I was in the store without my wife she was waiting in the car, I simply told the very young lady that I was a retired Colonel in the United States Air Force. Simply looked at me like, big deal. And she amazingly insisted upon seeing my Military ID.

Since I do not go back on the base very often any longer, I rarely carry my ID any longer, I never go into the BX for commissary on base any longer, thus not needing to carry the ID. When she demanded, and yes she demanded to see my ID, I explained this to her, and she swiftly and very abruptly said without an ID, no discount. I simply told her to please empty my can and give it back to me, and she cheerfully did so, as if it was her agenda to give anybody honor for being a Military Veteran, youngsters no longer have any respect for such men and women, not at all.

So, they ended up throwing that package of Salt-And-Pepper Potato Chips aside, that was filled by opening a whole bunch of smaller packages of potato chips to fill the tin. Because of this young females ability to look at anything in a businesslike manner, she would rather lose a sale of $34 and 30 product in the trash, then to discount that order with the military discount equaling about a sale of $28. In other words, she literally threw $28 in the trash for Utz Potato Chip Company. Absolute ignorance, absolute disrespect, and employees that should never have been allowed contact with any customer, much less a retired military man or woman.

Reason of review: Poor customer service.

Monetary Loss: $1.

Preferred solution: Let the company propose a solution.

Location: 900 High St, Hanover, PA 17331, USA

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The person didn't know you. Maybe instead of feeling entitled, you should follow policy.

Maybe the other cashiers have seen your ID and know you by sight. If she didn't and is following company policy...it is YOUR problem for not being able to produce it. I imagine many people lie about being a vet to get a discount.

You, Col., are nobody special. Follow the rules or buy Ruffles.

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